{"id":1866,"date":"2024-09-17T12:38:12","date_gmt":"2024-09-17T12:38:12","guid":{"rendered":"https:\/\/casinoreturn.com\/plaintes\/"},"modified":"2024-12-03T19:26:07","modified_gmt":"2024-12-03T19:26:07","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/casinoreturn.com\/fr\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1866\" class=\"elementor elementor-1866\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-838f12d e-flex e-con-boxed e-con e-parent\" data-id=\"838f12d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ab3ab9 e-con-full e-flex e-con e-child\" data-id=\"2ab3ab9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4587b5d elementor-widget elementor-widget-heading\" data-id=\"4587b5d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plaintes concernant les casinos en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325938b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"325938b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Plaintes concernant les casinos en ligne  <\/h1>\n<p>Vos commentaires sont les bienvenus ; nous vous aidons \u00e0 vous orienter dans la bonne direction.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c3f3c6 e-con-full e-flex e-con e-child\" data-id=\"8c3f3c6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c83eb93 e-con-full e-flex e-con e-child\" data-id=\"c83eb93\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78bb307 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"78bb307\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"386\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Casino-Payment-Methods.jpg\" class=\"attachment-large size-large wp-image-4817\" alt=\"Casino Payment Methods\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Casino-Payment-Methods.jpg 580w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Casino-Payment-Methods-300x200.jpg 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f272f elementor-widget elementor-widget-text-editor\" data-id=\"75f272f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous rencontrez des probl\u00e8mes ou des retards concernant les KYC, les m\u00e9thodes de d\u00e9p\u00f4t ou les retraits retard\u00e9s, envoyez-nous un ping.  <strong>Vous pouvez \u00e9galement consulter notre  <strong>sections de questions-r\u00e9ponses. Dans la plupart des cas, vous trouverez vos r\u00e9ponses   <\/strong>l\u00e0.  <\/strong><\/p>\n<ul>\n<li>Nous couvrons le processus KYC et les documents que vous pouvez utiliser.<\/li>\n<li>Nous r\u00e9pondons \u00e0 la question \u00ab\u00a0Pourquoi mon retrait a-t-il \u00e9t\u00e9 annul\u00e9 ?\u00a0\u00bb.<\/li>\n<li>R\u00e9sultats retard\u00e9s et prise de d\u00e9cision en mati\u00e8re de paris en direct (par exemple, r\u00e9sultats non annonc\u00e9s officiellement)  <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-937a392 e-con-full e-flex e-con e-child\" data-id=\"937a392\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc25684 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"cc25684\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"418\" height=\"418\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Customer-Support.png\" class=\"attachment-large size-large wp-image-4829\" alt=\"Customer Support\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Customer-Support.png 418w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Customer-Support-300x300.png 300w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Customer-Support-150x150.png 150w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edd3c96 elementor-widget elementor-widget-text-editor\" data-id=\"edd3c96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qui n&rsquo;a pas fait l&rsquo;exp\u00e9rience d&rsquo;une attente prolong\u00e9e au t\u00e9l\u00e9phone ou sur le chat ou n&rsquo;attend pas patiemment une r\u00e9ponse ? Nous vous recommandons de v\u00e9rifier le service client\u00e8le du casino afin de choisir le bon casino d\u00e8s le d\u00e9part. Ouvrez un chat et d\u00e9couvrez combien de temps il faut pour qu&rsquo;un agent d\u00e9croche.    <\/p>\n<p>La plupart des op\u00e9rateurs proposent un service de chat, de courrier \u00e9lectronique et, dans certains cas, une ligne t\u00e9l\u00e9phonique 24 heures sur 24 et 7 jours sur 7.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b68d6eb e-con-full e-flex e-con e-child\" data-id=\"b68d6eb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4096dbe elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"4096dbe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/anything-Else.jpg\" class=\"attachment-large size-large wp-image-4853\" alt=\"anything Else\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/anything-Else.jpg 500w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/anything-Else-300x300.jpg 300w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/anything-Else-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a2fbe elementor-widget elementor-widget-text-editor\" data-id=\"01a2fbe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Winnnigs<\/strong><\/h5>\n<p>Si vous tombez sur un gain possible et que vous avez du mal \u00e0 retirer l&rsquo;argent, &#8230;<\/p>\n<ul>\n<li>Veillez \u00e0 ce que votre compte fasse l&rsquo;objet d&rsquo;une identification compl\u00e8te (KYC).  <\/li>\n<li>Faites une capture d&rsquo;\u00e9cran de la machine \u00e0 sous et gagnez, par exemple si l&rsquo;\u00e9cran s&rsquo;est fig\u00e9 ou si le paiement n&rsquo;a pas \u00e9t\u00e9 effectu\u00e9.<\/li>\n<li>Enregistrez le jour, l&rsquo;heure, le montant de la mise, la fonction bonus, le nom de la machine \u00e0 sous.<\/li>\n<li>r\u00e9pondre au chat et envoyer des preuves par courrier \u00e9lectronique expliquant le probl\u00e8me<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4536618 e-flex e-con-boxed e-con e-parent\" data-id=\"4536618\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e725c20 e-con-full e-flex e-con e-child\" data-id=\"e725c20\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a684a85 e-con-full e-flex e-con e-child\" data-id=\"a684a85\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a19b7c9 elementor-widget elementor-widget-counter\" data-id=\"a19b7c9\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Questions relatives au d\u00e9p\u00f4t minimum<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">par exemple : \u20ac<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"10\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ced2563 e-con-full e-flex e-con e-child\" data-id=\"ced2563\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e67d0eb elementor-widget elementor-widget-counter\" data-id=\"e67d0eb\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Bonus de casino avec obligation de mise x35  <\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">par exemple : \u20ac<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9e962b e-con-full e-flex e-con e-child\" data-id=\"f9e962b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfde06f elementor-widget elementor-widget-counter\" data-id=\"cfde06f\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Pari d'angle au football  <\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">Cotes  <\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"2.4\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a2e079 e-con-full e-flex e-con e-child\" data-id=\"8a2e079\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2807ad5 elementor-widget elementor-widget-counter\" data-id=\"2807ad5\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Spins gratuits sans d\u00e9p\u00f4t<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">par exemple FS  <\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"25\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-425b5f3 e-flex e-con-boxed e-con e-parent\" data-id=\"425b5f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e490fa elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5e490fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qu'il faut savoir avant de d\u00e9poser une plainte contre un casino\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7071840 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7071840\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le d\u00e9p\u00f4t d&rsquo;une plainte est souvent associ\u00e9 \u00e0 des \u00e9motions. Un ticket de pari perdu, un \u00e9cran gel\u00e9 alors que vous jouez \u00e0 votre machine \u00e0 sous pr\u00e9f\u00e9r\u00e9e. Un retrait retard\u00e9. Un joueur peut obtenir des faits et des informations \u00e0 l&rsquo;appui afin d&rsquo;acc\u00e9l\u00e9rer le processus.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae7546e e-con-full e-flex e-con e-child\" data-id=\"ae7546e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c7ced8 e-con-full e-flex e-con e-child\" data-id=\"2c7ced8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5283119 elementor-widget elementor-widget-heading\" data-id=\"5283119\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0747df6 elementor-widget elementor-widget-text-editor\" data-id=\"0747df6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quel est l&rsquo;objet de votre plainte ?<\/strong><\/p>\n<p>Vous adressez-vous aux canaux appropri\u00e9s ? Cr\u00e9ez un ticket dans un chat, si possible, et enregistrez les preuves. Envoyez un courriel \u00e0 l&rsquo;\u00e9quipe d&rsquo;assistance en indiquant votre num\u00e9ro de ticket et les preuves.  <\/p>\n<ul>\n<li>Veillez \u00e0 ce que votre compte fasse l&rsquo;objet d&rsquo;une identification compl\u00e8te (KYC).  <\/li>\n<li>Faites une capture d&rsquo;\u00e9cran de la machine \u00e0 sous et gagnez, par exemple si l&rsquo;\u00e9cran s&rsquo;est fig\u00e9 ou si le paiement n&rsquo;a pas \u00e9t\u00e9 effectu\u00e9.<\/li>\n<li>Enregistrez le jour, l&rsquo;heure, le montant de la mise, la fonction bonus, le nom de la machine \u00e0 sous.<\/li>\n<li>r\u00e9pondre au chat et envoyer des preuves par courrier \u00e9lectronique expliquant le probl\u00e8me<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aba174b e-con-full e-flex e-con e-child\" data-id=\"aba174b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60afbd6 elementor-widget elementor-widget-heading\" data-id=\"60afbd6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-901734b elementor-widget elementor-widget-text-editor\" data-id=\"901734b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Faites aussi vos devoirs<\/strong><\/p>\n<p>Il est utile de consulter Google ou certains portails de jeux d&rsquo;argent en ligne bien connus pour obtenir des informations compl\u00e9mentaires, ainsi que la <a href=\"https:\/\/casinoreturn.com\/fr\/casinos-sur-liste-noire\/\">liste noire des casinos<\/a> ou l&rsquo;<a href=\"https:\/\/casinoreturn.com\/fr\/licences-de-casino\/\">importance des licences de casino<\/a>, par exemple <a href=\"https:\/\/www.askgamblers.com\/\">Askgamblers.com<\/a>,<\/p>\n<p>Le contact avec un casino doit se faire sur la base de faits et avec peu de bagages \u00e9motionnels, et ne doit pas \u00eatre retard\u00e9 afin d&rsquo;\u00e9viter d&rsquo;autres retards. Laissez le casino enqu\u00eater et tenez-vous pr\u00eat si vous avez besoin de plus d&rsquo;informations. Si l&rsquo;affaire est plus grave, par exemple si un gain important est retard\u00e9 par des excuses boiteuses ou par le silence, adressez la plainte avec des preuves aux autorit\u00e9s charg\u00e9es de d\u00e9livrer les licences, par exemple la MGA (Malta Gaming Authority).    <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f3034f e-con-full e-flex e-con e-child\" data-id=\"3f3034f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04cc491 elementor-widget elementor-widget-heading\" data-id=\"04cc491\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2a48e elementor-widget elementor-widget-text-editor\" data-id=\"4e2a48e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Transmettre le probl\u00e8me \u00e0 l&rsquo;autorit\u00e9 comp\u00e9tente<\/strong><\/p>\n<p>L&rsquo;importance d&rsquo;une licence de casino  <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">est encore plus grande lorsqu&rsquo;il s&rsquo;agit d&rsquo;enjeux. Notre guide des <a href=\"https:\/\/casinoreturn.com\/fr\/licences-de-casino\/\" target=\"_blank\" rel=\"noopener\">licences de casino nous a appris ceci<\/a> <\/span><a href=\"https:\/\/casinoreturn.com\/fr\/licences-de-casino\/\">.<\/a><\/p>\n<p>Un casino disposant d&rsquo;une licence de march\u00e9 blanc vous aidera probablement \u00e0 r\u00e9soudre le probl\u00e8me apr\u00e8s un certain temps. Nous avons des doutes raisonnables sur les march\u00e9s gris, m\u00eame si la plupart des exploitants de casinos pr\u00e9f\u00e8rent aujourd&rsquo;hui ne pas avoir de probl\u00e8me. Les op\u00e9rateurs du march\u00e9 noir sont les moins susceptibles de r\u00e9agir ou de vous aider.    <\/p>\n<p>Si vous n&rsquo;avez pas r\u00e9ussi \u00e0 entrer en contact avec l&rsquo;op\u00e9rateur ou \u00e0 obtenir son aide, vous pouvez vous <strong>adresser au fournisseur de la licence de casino, par exemple la MGA (Maltese Gaming Authority)<\/strong>. Mais l\u00e0 encore, vous avez besoin de preuves solides et devez d\u00e9montrer que vous avez fait des efforts suffisants pour contacter l&rsquo;op\u00e9rateur du casino.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc1b402 e-flex e-con-boxed e-con e-parent\" data-id=\"bc1b402\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c98a3 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d5c98a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proc\u00e9dure de plainte dans les casinos en ligne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad53ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ad53ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Petit guide des plaintes  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26ef9fc e-con-full e-flex e-con e-child\" data-id=\"26ef9fc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e315c2 e-con-full e-flex e-con e-child\" data-id=\"2e315c2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd7aaf elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"3dd7aaf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"541\" height=\"360\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Complaint-handling.png\" class=\"attachment-large size-large wp-image-4873\" alt=\"Online Casino Complaint handling\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Complaint-handling.png 541w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Complaint-handling-300x200.png 300w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b01614 elementor-widget elementor-widget-heading\" data-id=\"1b01614\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ce qu'il faut faire et ce qu'il ne faut pas faire - soulever une question\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f516f elementor-widget elementor-widget-text-editor\" data-id=\"e2f516f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Accumulez les preuves \u00e0 l&rsquo;appui de votre demande de la mani\u00e8re la plus d\u00e9taill\u00e9e possible<strong>.<\/strong>  <\/li>\n<li><strong>Contactez<\/strong> le support asap par chat et par email (certains ont un support t\u00e9l\u00e9phonique)  <\/li>\n<li>Cherchez \u00e0 savoir si le probl\u00e8me n&rsquo;est pas isol\u00e9 et si d&rsquo;autres personnes ont \u00e9t\u00e9 affect\u00e9es (recherchez en ligne dans les forums)<strong>.<\/strong> <\/li>\n<li><strong>Ne vous laissez pas emporter par l&rsquo;\u00e9motion et ne prenez pas le risque que votre compte soit ferm\u00e9 &#8211; il sera beaucoup plus difficile de prouver quoi que ce soit \u00e0 partir de ce stade.  <\/strong><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bc31be e-con-full e-flex e-con e-child\" data-id=\"9bc31be\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38c191a elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"38c191a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"326\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Casino-complaint.jpg\" class=\"attachment-large size-large wp-image-4885\" alt=\"Online Casino complaint\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Casino-complaint.jpg 612w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Casino-complaint-300x160.jpg 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1968ab7 elementor-widget elementor-widget-heading\" data-id=\"1968ab7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Que se passe-t-il si mon fournisseur de services de casino reste silencieux ou rejette ma demande ?\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2001ec0 elementor-widget elementor-widget-text-editor\" data-id=\"2001ec0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez escalader la r\u00e9clamation si vous avez fourni suffisamment de preuves et que le casino ne r\u00e9pond pas \u00e0 vos besoins.  <\/p>\n<p>Vous devez fournir toutes les preuves que le casino n&rsquo;a pas r\u00e9pondu \u00e0 votre demande par e-mail ou par t\u00e9l\u00e9phone. Il est peu probable que vous obteniez un soutien suffisant dans les chats. Cependant, des captures d&rsquo;\u00e9cran et l&rsquo;enregistrement des jours et heures et de leurs r\u00e9ponses peuvent \u00e9tayer votre dossier. Il est maintenant<strong> temps d&rsquo;escalader le probl\u00e8me aupr\u00e8s du fournisseur de licence du casino. <\/strong>    <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f63abc8 e-con-full e-flex e-con e-child\" data-id=\"f63abc8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28111ba elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"28111ba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"326\" src=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Complaints.jpg\" class=\"attachment-large size-large wp-image-4897\" alt=\"Online Complaints\" srcset=\"https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Complaints.jpg 500w, https:\/\/casinoreturn.com\/wp-content\/uploads\/2024\/12\/Online-Complaints-300x196.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eded9a elementor-widget elementor-widget-heading\" data-id=\"0eded9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Appel \u00e0 la cavalerie - M\u00e9diation\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c56347 elementor-widget elementor-widget-text-editor\" data-id=\"1c56347\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez choisi un casino disposant d&rsquo;une licence l\u00e9gitime et que vous disposez de suffisamment de preuves \u00e0 l&rsquo;appui de votre demande, vous pouvez contacter les fournisseurs de licences tels que la MGA. Leur \u00e9quipe examinera le probl\u00e8me pour vous et recommandera aux deux parties les mesures \u00e0 prendre. Consultez le lien pour <a href=\"https:\/\/www.mga.org.mt\/player-hub\/lodge-a-complaint\/\">d\u00e9poser une plainte aupr\u00e8s du MGA<\/a>.    <\/p>\n<p>Bonne chance et, comme toujours, souriez \ud83d\ude42  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7705f47 e-flex e-con-boxed e-con e-parent\" data-id=\"7705f47\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3034e4 elementor-widget elementor-widget-heading\" data-id=\"b3034e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es - Plainte concernant le casino en ligne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38a0fbf e-con-full e-flex e-con e-child\" data-id=\"38a0fbf\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-65aa87d e-con-full e-flex e-con e-child\" data-id=\"65aa87d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73af785 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"73af785\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69dcdf20e0ab0\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-73af785\">\n                        <a href=\"#collapse-7785d1169dcdf20e0ab0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7785d1169dcdf20e0ab0\" aria-expanded=\"false\" aria-controls=\"Collapse-7785d1169dcdf20e0ab0\">\n                            \n                            <span class=\"ekit-accordion-title\">Puis-je d\u00e9poser une plainte et transmettre tous les probl\u00e8mes \u00e0 l&#039;AGM ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7785d1169dcdf20e0ab0\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-73af785\" data-parent=\"#accordion-69dcdf20e0ab0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Vous ne pouvez d\u00e9poser une plainte aupr\u00e8s de la MGA (Maltese Gaming Authority) que si le casino est titulaire d'une licence d\u00e9livr\u00e9e par la MGA.   <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-73af785\">\n                        <a href=\"#collapse-964c20d69dcdf20e0ab0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-964c20d69dcdf20e0ab0\" aria-expanded=\"false\" aria-controls=\"Collapse-964c20d69dcdf20e0ab0\">\n                            \n                            <span class=\"ekit-accordion-title\">Que dois-je faire pour d\u00e9poser une plainte aupr\u00e8s de l&#039;AGM ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-964c20d69dcdf20e0ab0\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-73af785\" data-parent=\"#accordion-69dcdf20e0ab0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Utilisez le<a href=\"https:\/\/www.mga.org.mt\/player-hub\/lodge-a-complaint\/\"> lien<\/a> suivant pour d\u00e9poser une plainte aupr\u00e8s de la MGA.  <\/p>\n<ul>\n<li>Assurez-vous d'avoir rassembl\u00e9 toutes vos preuves (consultez notre page<strong>\"Processus de plainte dans les casinos en ligne<\/strong>\").  <\/li>\n<\/ul>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-73af785\">\n                        <a href=\"#collapse-5dcaf3b69dcdf20e0ab0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5dcaf3b69dcdf20e0ab0\" aria-expanded=\"false\" aria-controls=\"Collapse-5dcaf3b69dcdf20e0ab0\">\n                            \n                            <span class=\"ekit-accordion-title\">Quelles sont les preuves n\u00e9cessaires si mon jeu de fente n&#039;est pas termin\u00e9 ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5dcaf3b69dcdf20e0ab0\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-73af785\" data-parent=\"#accordion-69dcdf20e0ab0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Si, pour une raison quelconque, un tour n'est pas cl\u00f4tur\u00e9 et que des gains sont en attente, enregistrez l'heure, la date, le montant pari\u00e9, le nom du jeu et, si possible, faites une capture d'\u00e9cran montrant la date et l'heure.  <\/p>\n<p>En g\u00e9n\u00e9ral, ces probl\u00e8mes sont r\u00e9solus assez rapidement et automatiquement, mais il est bon d'\u00eatre proactif.  <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99a0211 e-con-full e-flex e-con e-child\" data-id=\"99a0211\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07d64fd elementor-widget elementor-widget-elementskit-accordion\" data-id=\"07d64fd\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69dcdf20e152d\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-07d64fd\">\n                        <a href=\"#collapse-7785d1169dcdf20e152d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7785d1169dcdf20e152d\" aria-expanded=\"false\" aria-controls=\"Collapse-7785d1169dcdf20e152d\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment puis-je me plaindre si mon casino n&#039;a pas de licence affich\u00e9e ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7785d1169dcdf20e152d\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-07d64fd\" data-parent=\"#accordion-69dcdf20e152d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Si un casino n'a pas de licence affich\u00e9e dans son pied de page, vous devriez tirer la sonnette d'alarme. Nous vous conseillons de ne pas jouer avec des casinos sans licence. Une plainte d\u00e9pos\u00e9e se terminera souvent par la seule gr\u00e2ce de l'\u00e9quipe d'assistance de l'op\u00e9rateur.    <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-07d64fd\">\n                        <a href=\"#collapse-964c20d69dcdf20e152d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-964c20d69dcdf20e152d\" aria-expanded=\"false\" aria-controls=\"Collapse-964c20d69dcdf20e152d\">\n                            \n                            <span class=\"ekit-accordion-title\">Que se passe-t-il si l&#039;op\u00e9rateur du casino refuse l&#039;acc\u00e8s \u00e0 mon compte ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-964c20d69dcdf20e152d\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-07d64fd\" data-parent=\"#accordion-69dcdf20e152d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Supposons que le casino dispose d'une licence valide avec un march\u00e9 blanc. La proc\u00e9dure est assez similaire. Fournissez des preuves et, en outre, l'e-mail que vous avez probablement re\u00e7u lorsque votre compte a \u00e9t\u00e9 ferm\u00e9. Cet e-mail doit indiquer une raison se r\u00e9f\u00e9rant \u00e0 leurs conditions g\u00e9n\u00e9rales.    <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-07d64fd\">\n                        <a href=\"#collapse-257a13869dcdf20e152d\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-257a13869dcdf20e152d\" aria-expanded=\"false\" aria-controls=\"Collapse-257a13869dcdf20e152d\">\n                            \n                            <span class=\"ekit-accordion-title\">Dois-je exprimer publiquement mon probl\u00e8me ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-257a13869dcdf20e152d\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-07d64fd\" data-parent=\"#accordion-69dcdf20e152d\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Nous vous recommandons de faire vos recherches et de d\u00e9cider si vous avez suffisamment de preuves et de d\u00e9tails pour les publier sur les m\u00e9dias sociaux et les forums de jeux. Il est souvent utile de contacter des sites de jeux d'argent plus importants et leurs \u00e9quipes. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c52f7b e-flex e-con-boxed e-con e-parent\" data-id=\"1c52f7b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c103c elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f2c103c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9poser une plainte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a885f0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6a885f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>A NOUS :<\/strong><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe56cec e-con-full e-flex e-con e-child\" data-id=\"fe56cec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c1d43 elementor-widget__width-inherit elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"d1c1d43\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1866\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d1c1d43\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Plaintes - casinoreturn\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1866\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCourriel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4cfcc15 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4cfcc15\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4cfcc15]\" id=\"form-field-field_4cfcc15\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tVotre plainte\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Votre plainte\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Soumettre<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Plaintes concernant les casinos en ligne Plaintes concernant les casinos en ligne Vos commentaires sont les bienvenus ; nous vous aidons \u00e0 vous orienter dans la bonne direction. Si vous rencontrez des probl\u00e8mes ou des retards concernant les KYC, les m\u00e9thodes de d\u00e9p\u00f4t ou les retraits retard\u00e9s, envoyez-nous un ping. Vous pouvez \u00e9galement consulter notre [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1866","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Plaintes - casinoreturn<\/title>\n<meta name=\"description\" content=\"Les plaintes sont souvent un long processus. Obtenir le r\u00e9sultat escompt\u00e9 peut \u00eatre frustrant. Notre guide fait la lumi\u00e8re sur les plaintes en ligne\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casinoreturn.com\/fr\/plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plaintes - casinoreturn\" \/>\n<meta property=\"og:description\" content=\"Les plaintes sont souvent un long processus. Obtenir le r\u00e9sultat escompt\u00e9 peut \u00eatre frustrant. 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