Casino Bonuses

Gambling related issues can be found across all social levels in society. A first step is, how to identify and take action. Click here to read more and find support and more info. 

What is KYC ?

KYC means Know Your Customer and sometimes Client. Most licensed Online Providers are asking to complete the process if Identifying Yourself right at the beginning or when You request a withdrawal. This is nowadays common practice to avoid money laundering or criminal activities or under age gambling. 

What Documents are needed

• POP - Proof of Payment ( method ) 
• POA - Proof of Address 
• POI - Proof of Identity 

What Documents or proof can I use?

POP can be bank statements not older than 3 month showing your full name, address , date and the account number used or card number. Some accept screen shot of a live log in Online banking app or browser, showing the date and time. 

POA can a bank statement too but its often used for POP. Utility bills, government letters, such as Social benefits, housing authority or election notifications are valid. Make sure, they are not older than 3 months and have your full name and address. This address and full name must match the name of the POP. 

POI can be a passport copy front and back. ID card. Driving licence. Residency cards. In all cases front and back are requested and the full name, DOB must be visible. Expired cards are not accepted

This is a No go for all casino providers. Reasons are often overlooked and married partners for example have shared financial accounts. 

• In Casino DO NOT Share the Password or payment methods to avoid delays in payment withdrawals 
• Playing together on one device with two accounts and same IP address should be avoided. Most Casinos do have one bonus per IP address only 

To self exclude yourself from accessing your account you can contact your Online Casino via email or chat. In most cases customer support in chats , will ask you to confirm via email your actions. Self exclusion can vary and are a good way to stay on the top of your gambling. 

• In most cases its a simple answer of password failure with to many wrong attempts made
• Your account was not verified. Some require your account to be verified within 14 days or 30 days 
• Your account was inactive for to long
• IP address matches a restricted country
• In rare cases, casino can ban or exclude players but have to inform you via email 

The  following Q&A's can help you to solve this easily: 

• Withdrawal withheld due to a KYC process not being completed 
• Bonus was not wagered in full ( Read more about Bonus wagering ) 
• Payment method to withdraw is different to the method used to deposit
• Payment method is expired e.g. Credit Card is expired
• The amount is below the withdrawal limit e.g. less than 10 Eur in most cases
• Your account is blocked and a withdrawal needs to be requested via registered email only

In most cases we would recommend to contact their customer support and chat facilities. Some even offer phone but all email support. 

Yes, You can have multiple bonus but NOT to the same time. No overlapping bonus wagering are possible. Most, if not all, bonuses are given in tiers. 

Can i cash out before my wagering is completed? 

You can in general cash out before the bonus is completed but some casinos will cancel your winnings. Reinstating or replacing of your bonus is very uncommon.